Refund policy

RETURN & REFUND POLICY

Last updated: 23 September 2026

At Noir Fun Fashion, we want you to feel confident when shopping with us.

Noir Fun Fashion is operated by Pioneer Commerce Pty Ltd (ABN 16 693 862 529), based in Sydney, NSW, Australia.

Change-of-Mind Returns

We accept eligible change-of-mind returns requested within 14 days of delivery.

To qualify for a change-of-mind return, the item must:

Be unworn, unused and unwashed
Be in its original condition
Have all original tags attached
Be returned with its original packaging where reasonably possible
Show no signs of wear, fragrance, makeup, damage or alteration
Include proof of purchase or your Noir Fun Fashion order number

To request a return, contact:

teamnoirunited@gmail.com

Please include your name, order number and the item you would like to return.

Do not send a return before contacting us. Return instructions and the appropriate return address will be provided once your request has been reviewed.

Return Shipping

For approved change-of-mind returns, return postage is normally the responsibility of the customer.

We recommend using a tracked postal service. Noir Fun Fashion is not responsible for change-of-mind return parcels lost before they are delivered to us.

Where an item is confirmed to be faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, reasonable return shipping costs will be handled or reimbursed as required by law.

Exchanges

If you need a different size, colour or item, contact us as soon as possible.

Exchanges are subject to stock availability.

Where an exchange cannot be completed, we may arrange a return and refund so you can place a new order.

Sale Items

Sale items can generally be returned under our standard change-of-mind policy unless an item is specifically marked Final Sale before purchase.

Final Sale restrictions apply only to change-of-mind returns.

Nothing in this policy limits your rights if a sale or Final Sale item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

Non-Returnable Items

For hygiene and safety reasons, we generally cannot accept change-of-mind returns for:

Underwear where packaging or hygiene seals have been opened
Swimwear where hygiene seals have been removed
Pierced jewellery
Personalised or made-to-order products
Gift cards

This does not limit any rights available under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you believe your item is faulty, damaged in transit, materially different from its description or you have received the wrong item, email teamnoirunited@gmail.com with:

Your order number
A description of the issue
Clear photos where relevant

Contacting us promptly helps us resolve the issue faster. However, any voluntary reporting timeframe does not limit rights you may have under Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy where required by law.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method.

Please allow approximately 5–10 business days after a refund has been processed for your bank, card issuer or payment provider to display the funds.

Original delivery charges are generally not refundable for a change-of-mind return.

This does not affect any refund or reimbursement required under Australian Consumer Law.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at teamnoirunited@gmail.com.

We will try to assist, but we cannot guarantee cancellation once an order has entered fulfilment or been dispatched.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Contact

Noir Fun Fashion
Operated by Pioneer Commerce Pty Ltd
ABN 16 693 862 529
Sydney, NSW, Australia
teamnoirunited@gmail.com

SHIPPING POLICY

Last updated: 23 September 2026

Noir Fun Fashion is operated by Pioneer Commerce Pty Ltd (ABN 16 693 862 529) in Sydney, NSW, Australia.

Order Processing

Orders are generally prepared and dispatched within approximately 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and NSW public holidays.

During major releases, sales, promotional periods or unusually high order volumes, dispatch may take slightly longer.

Once your order has been dispatched, you will receive shipping or tracking information where tracking is available.

Australian Delivery

Estimated Australian delivery times after dispatch are generally:

Standard Shipping: approximately 2–6 business days

Express Shipping: approximately 1–3+ business days

These timeframes are estimates only and can vary depending on your location, carrier network conditions, regional or remote delivery areas, weather, public holidays and other circumstances outside our control.

Shipping options and applicable charges will be displayed at checkout before payment.

Tracking

Where tracking is available, tracking information will normally be sent to the email address or mobile number supplied with your order.

Please allow some time after dispatch for tracking events to begin appearing in the carrier's system.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please review your shipping details carefully before placing your order.

If you notice an error, contact teamnoirunited@gmail.com immediately.

We will attempt to update the address where possible, but an address cannot normally be changed after the parcel has been dispatched.

Additional shipping costs arising from an incorrect or incomplete address may be payable by the customer where permitted by law.

Delivery Delays

Delivery estimates are not guaranteed arrival dates.

Carrier delays can occasionally occur due to weather, high parcel volumes, operational disruptions, remote locations or other events outside our reasonable control.

If your parcel appears substantially overdue, contact us and we will assist with available tracking information and carrier enquiries.

Lost or Missing Parcels

If tracking indicates that a parcel has been delivered but you cannot locate it, please first check:

Around the delivery location
With other household members
Safe-drop locations
Building reception or mail rooms
With your local delivery carrier where appropriate

You can also contact us at teamnoirunited@gmail.com and we will assist where reasonably possible.

Nothing in this section limits any rights available to you under Australian Consumer Law.

International Orders

Where international delivery is made available at checkout, delivery times will depend on the destination and selected shipping service.

International customers are responsible for checking local import requirements.

Customs duties, import taxes and similar charges imposed by the destination country may be payable by the recipient unless otherwise stated at checkout.