Shipping policy

SHIPPING POLICY

Last updated: 23 September 2026

Noir Fun Fashion is operated by Pioneer Commerce Pty Ltd (ABN 16 693 862 529), Sydney, NSW, Australia.

Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after payment has been confirmed.

Business days exclude weekends and NSW public holidays.

During sales, promotional periods or periods of unusually high order volume, processing may take slightly longer.

Once your order has been dispatched, tracking information will be sent to the email address or mobile number provided at checkout where tracking is available.

Australian Shipping

Estimated delivery times after dispatch are generally:

Standard Shipping: approximately 2–6 business days

Express Shipping: approximately 1–3+ business days

Delivery times are estimates only and may vary depending on your location, carrier delays, weather, public holidays, remote-area delivery requirements or other circumstances outside our reasonable control.

Available shipping methods and charges will be displayed at checkout before payment.

Tracking

Where tracking is available, customers will receive a tracking number after dispatch.

Please allow some time after receiving your tracking number for the shipping carrier to register the parcel within its system.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your delivery details carefully before placing your order.

If you notice an error, contact us as soon as possible at:

teamnoirunited@gmail.com

We will attempt to update your details before dispatch, but we cannot guarantee changes once an order has entered fulfilment or has been shipped.

Delivery Delays

Occasional delays may occur due to postal networks, high parcel volumes, weather events, public holidays, remote locations or circumstances outside our control.

If your order appears significantly overdue, contact us with your order number and we will assist with available tracking information.

Lost or Missing Parcels

If tracking shows your parcel as delivered but you cannot locate it, please first check:

Around your property or nominated safe-drop area
With household members
Building reception or mail rooms
With your local delivery provider

If you still cannot locate the parcel, contact us at teamnoirunited@gmail.com.

We will assist with carrier enquiries where reasonably possible.

Nothing in this policy limits any rights available under Australian Consumer Law.

International Shipping

Where international shipping is available at checkout, delivery times will vary depending on the destination and shipping method selected.

International customers are responsible for checking any applicable import requirements.

Customs duties, import taxes or other charges imposed by the destination country may be payable by the recipient unless otherwise stated during checkout.